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Last updated: [ date ]
These terms
These terms apply when you buy from [ your registered business name ] through this website. Please read them before ordering. By placing an order you accept them.
Placing an order
Your order is an offer to buy. A contract is formed when we send you an order confirmation, not when you submit the order or when payment is taken.
We may decline an order — for example if an item is no longer available, if we cannot deliver to your address, or if a price was listed in error. Where an obvious pricing error has occurred we will contact you before proceeding, and you may cancel for a full refund.
Prices and payment
Prices are shown in [ currency ] and [ include / exclude ] sales tax, which is calculated at checkout based on your delivery address. Delivery charges are shown before you confirm.
Payment is taken [ in full at the time of order / as a deposit of [ ]% with the balance before delivery ].
Delivery
Delivery estimates are estimates, not guarantees. Furniture is frequently made to order and lead times vary by item; the estimate shown on the product page is our best information at the time of ordering, and we will tell you promptly if it changes.
Please check that access to your property allows the item to be delivered — doorways, stairs, turns and lifts. [ State what happens where an item cannot be delivered for access reasons: whether a charge applies, and whether the order can be cancelled. ]
Risk passes to you on delivery. Please inspect the item and report any damage within [ number ] days.
Returns
Returns are covered by our Return Policy, which forms part of these terms.
Faulty or misdescribed goods
If an item arrives faulty or does not match its description, tell us and we will repair, replace or refund it. Nothing in these terms affects your statutory rights.
Using this website
You may not use this site in any way that is unlawful, or that interferes with anyone else's use of it. Product photographs, descriptions and page content belong to us or to our suppliers and may not be reproduced without permission.
Product images and colour
We try to show products accurately, but screens differ and finishes vary between production runs. Colour and grain in wood, leather and fabric will not be identical to the photograph. [ State whether a colour difference alone is grounds for return. ]
Limits on our liability
[ This clause has real legal consequences and differs by jurisdiction. It must be written or reviewed by a qualified adviser rather than filled in from a template. ]
Contact
[ Registered business name ], [ registered address ], [ company number if applicable ]. Email [ contact email ], telephone [ number ].