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the back office under Content → Pages, and delete this notice when you are done.
Last updated: [ date ]
Who we are
[ Your registered business name ] operates this store. If you have any question about this policy or about the information we hold, contact us at [ contact email ] or [ postal address ].
What we collect
When you place an order we collect the details needed to fulfil it: your name, delivery and billing address, email address and telephone number. We also record what you bought and when.
Card details are handled by our payment processor and are never stored on our systems. We receive only a confirmation that payment succeeded and the last four digits of the card.
We collect basic technical information automatically — the pages you visit, the device and browser you use, and an approximate location from your IP address — to keep the site working and to understand which products people are looking for.
Why we use it
- To fulfil your order — taking payment, arranging delivery, and contacting you about it. We cannot complete a purchase without this.
- To provide support — answering questions, handling returns and warranty claims.
- To improve the store — understanding which products and pages are useful.
- To send marketing, only if you have asked us to. You can stop this at any time using the unsubscribe link in any message.
Who we share it with
We share your details only with the companies needed to complete your order: our payment processor, our delivery carriers, and the suppliers who ship items directly to you. Each receives only what they need. We do not sell your personal information.
[ List any analytics, advertising or email providers you use, e.g. Google Analytics, Meta Pixel. If you use none, say so — that is worth stating plainly. ]
How long we keep it
We keep order records for [ number ] years, which is [ the period our tax obligations require / your stated reason ]. Marketing preferences are kept until you withdraw them.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Some records — completed orders, for instance — we may be required to keep. Write to [ contact email ] and we will respond within [ number ] days.
Cookies
We use cookies to keep your basket between visits and to keep you signed in. [ Describe any analytics or advertising cookies, and how a visitor can refuse them. ]
Changes
If we change this policy we will update the date at the top of this page.